{"id":3816,"date":"2026-10-29T06:40:05","date_gmt":"2026-10-29T06:40:05","guid":{"rendered":"https:\/\/proget.pl\/en\/?p=3816"},"modified":"2026-10-29T06:40:06","modified_gmt":"2026-10-29T06:40:06","slug":"mdm-itsm-integration-proget-oxari","status":"publish","type":"post","link":"https:\/\/proget.pl\/en\/blog\/mdm-itsm-integration-proget-oxari\/","title":{"rendered":"Proget MDM and OXARI ITSM integration: mobile devices in IT asset inventory and processes"},"content":{"rendered":"<div class=\"!my-16 md:!my-24\">\n  <div \n    class=\"is-layout-constrained\" style=\"--wp--style--global--content-size: 70.75rem;\"\n>\n    <main class=\"xl:grid xl:gap-10 xl:grid-cols-[741px_1fr]\">\n      <article>\n                  <div class=\"inline-grid grid-cols-2 gap-5 sm:flex sm:flex-wrap mb-3\">\n                          <a class=\"uppercase text-[10px] leading-3 text-text-tertiary font-medium w-fit hover:no-underline\"\n                 href=\"https:\/\/proget.pl\/en\/blog\/category\/news\/\"\n              >\n                News\n              <\/a>\n                      <\/div>\n                          <h1 class=\"font-[600] text-3xl text-text-primary mb-7 md:mb-12\">Proget MDM and OXARI ITSM integration: mobile devices in IT asset inventory and processes<\/h1>\n                <div class=\"flex items-center gap-x-8\">\n                      <div class=\"flex items-center gap-x-1.5\">\n                              <div class=\"shrink-0\">\n                  <img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/proget.pl\/app\/uploads\/2\/2025\/06\/Agnieszka-P-100.webp\" class=\"w-8 h-8 object-cover rounded-full\" alt=\"\" \/>                <\/div>\n                                            <p class=\"text-xs\">Agnieszka Pierlak<\/p>\n                          <\/div>\n                                <div class=\"flex items-center gap-x-1\">\n              <svg class=\"w-6 h-6 shrink-0 stroke-icon-tertiary\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 3.75h-15a.75.75 0 0 0-.75.75v15c0 .414.336.75.75.75h15a.75.75 0 0 0 .75-.75v-15a.75.75 0 0 0-.75-.75Zm-3-1.5v3m-9-3v3m-3.75 3h16.5\"\/><\/svg>              <p class=\"text-xs whitespace-nowrap\">29.10.2026<\/p>\n            <\/div>\n                                <div class=\"flex items-center gap-x-1\">\n              <svg class=\"w-6 h-6 shrink-0 stroke-icon-tertiary\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\"><path stroke-miterlimit=\"10\" d=\"M12 21a9 9 0 1 0 0-18 9 9 0 0 0 0 18Z\"\/><path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M12 6.75V12h5.25\"\/><\/svg>              <p class=\"text-xs whitespace-nowrap\">\n                3 min\n              <\/p>\n            <\/div>\n                  <\/div>\n        <div class=\"mt-7 md:mt-12 single-post-content\">\n          \n<div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/proget.pl\/en\/\">Proget<\/a><\/span> &gt; <span><a href=\"https:\/\/proget.pl\/en\/blog\/category\/news\/\">News<\/a><\/span> &gt; <span class=\"breadcrumb_last\" aria-current=\"page\"><strong>Proget MDM and OXARI ITSM integration: mobile devices in IT asset inventory and processes<\/strong><\/span><\/span><\/div>\n\n\n<div class=\"wp-block-group has-primary-50-background-color has-background has-xs-font-size is-layout-constrained wp-container-core-group-is-layout-b339c016 wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--sm);margin-bottom:var(--wp--preset--spacing--sm);padding-top:var(--wp--preset--spacing--sm);padding-right:var(--wp--preset--spacing--sm);padding-bottom:var(--wp--preset--spacing--sm);padding-left:var(--wp--preset--spacing--sm)\">\n<p class=\"has-base-font-size wp-block-paragraph\" style=\"margin-bottom:var(--wp--preset--spacing--2-xs)\"><strong>Jump to:<\/strong><\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><ul><li><a href=\"#h-two-solutions-one-goal\" data-level=\"2\">Two solutions, one goal<\/a><\/li><li><a href=\"#h-how-does-the-integration-work\" data-level=\"2\">How does the integration work?<\/a><\/li><li><a href=\"#h-what-do-organizations-using-both-solutions-gain\" data-level=\"2\">What do organizations using both solutions gain?<\/a><\/li><li><a href=\"#h-an-ecosystem-built-on-polish-technologies\" data-level=\"2\">An ecosystem built on Polish technologies<\/a><\/li><\/ul><\/div>\n<\/div>\n\n\n\n<p class=\"has-2-xl-font-size wp-block-paragraph\" style=\"margin-bottom:var(--wp--preset--spacing--xs);font-style:normal;font-weight:600\">Corporate smartphones, tablets and rugged devices are an integral part of a company\u2019s IT infrastructure. In many organizations, however, information about them resides in the MDM system, while other assets, service requests and IT processes are handled in separate tools.<\/p>\n\n\n\n<p class=\"has-lg-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--sm);margin-bottom:var(--wp--preset--spacing--sm)\">Although each of these systems performs its role well, the lack of a connection between them creates a \u201cmobile blind spot\u201d, which can hinder a rapid response to security and hardware issues and force administrators to look for information across multiple sources. That is why a growing number of organizations recognize the need to monitor mobile devices on the same terms as other IT assets.<\/p>\n\n\n\n<p class=\"has-lg-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--sm);margin-bottom:var(--wp--preset--spacing--sm)\">This is made possible by the <strong>integration of Proget MDM with OXARI ITSM<\/strong>, developed by the team at Infonet Projekt SA \u2013 the developer of the OXARI platform, with which we have established technology cooperation. Thanks to the integration, information about mobile devices enrolled in Proget MDM can be used in the broader context of IT management.<\/p>\n\n\n\n<h2 id=\"h-two-solutions-one-goal\" class=\"wp-block-heading has-base-black-color has-text-color has-link-color has-2-xl-font-size wp-elements-1\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:var(--wp--preset--spacing--xs);font-style:normal;font-weight:600\">Two solutions, one goal<\/h2>\n\n\n\n<p class=\"has-lg-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--sm);margin-bottom:var(--wp--preset--spacing--sm)\">The integration combines two specialized technologies: each retains its own role, while their capabilities complement each other.<\/p>\n\n\n\n<p class=\"has-lg-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--sm);margin-bottom:var(--wp--preset--spacing--sm)\"><strong>Proget MDM<\/strong> is a Polish solution that enables advanced mobile device management and security scenarios. It allows organizations to centrally configure smartphones, tablets and rugged devices, control the applications installed on them, and enforce security policies.<\/p>\n\n\n\n<p class=\"has-lg-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--sm);margin-bottom:var(--wp--preset--spacing--sm)\"><strong>OXARI ITSM<\/strong> is a Polish platform that brings the key areas of IT management together in a single environment \u2013 from request and incident handling in the Service Desk, through IT asset management (ITAM) and the configuration management database (CMDB), to process automation.<\/p>\n\n\n\n<h2 id=\"h-how-does-the-integration-work\" class=\"wp-block-heading has-base-black-color has-text-color has-link-color has-2-xl-font-size wp-elements-2\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:var(--wp--preset--spacing--xs);font-style:normal;font-weight:600\">How does the integration work?<\/h2>\n\n\n\n<p class=\"has-lg-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--sm);margin-bottom:var(--wp--preset--spacing--sm)\">Corporate mobile devices are enrolled and managed in the Proget console. A <strong>dedicated connector<\/strong> built by Infonet Projekt automatically transfers data about them from Proget MDM to OXARI. It also lets you define which information is synchronized and how it maps to fields in OXARI (attribute mapping). As a result, smartphones and tablets appear in the ITAM inventory and the CMDB alongside computers, servers and other hardware. This information can also be used when handling requests in the Service Desk.<\/p>\n\n\n\n<figure class=\"wp-block-image alignfull size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"673\" height=\"313\" src=\"https:\/\/proget.pl\/app\/uploads\/2\/2026\/10\/infografika_EN.webp\" alt=\"Proget MDM and OXARI ITSM integration diagram\" class=\"wp-image-3821\" srcset=\"https:\/\/proget.pl\/app\/uploads\/2\/2026\/10\/infografika_EN.webp 673w, https:\/\/proget.pl\/app\/uploads\/2\/2026\/10\/infografika_EN-300x140.webp 300w\" sizes=\"auto, (max-width: 673px) 100vw, 673px\" \/><\/figure>\n\n\n\n<h2 id=\"h-what-do-organizations-using-both-solutions-gain\" class=\"wp-block-heading has-base-black-color has-text-color has-link-color has-2-xl-font-size wp-elements-3\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:var(--wp--preset--spacing--xs);font-style:normal;font-weight:600\">What do organizations using both solutions gain?<\/h2>\n\n\n\n<p class=\"has-lg-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--sm);margin-bottom:var(--wp--preset--spacing--sm)\">Both administrators and the company as a whole will see tangible benefits:<\/p>\n\n\n\n<ul style=\"margin-bottom:var(--wp--preset--spacing--sm)\" class=\"wp-block-list has-lg-font-size\">\n<li><strong>A consistent view of the organization\u2019s assets<\/strong> \u2013 the IT department has more complete knowledge of the hardware in the company\u2019s infrastructure and can use this information when planning and accounting for assets.<\/li>\n\n\n\n<li><strong>Less manual work<\/strong> \u2013 automatic data updates reduce time-consuming, repetitive tasks and minimize the risk of errors and discrepancies in the inventory.<\/li>\n\n\n\n<li><strong>Faster handling of requests related to the mobile fleet<\/strong> \u2013 the IT team sees a Service Desk request together with information about the specific device. If they need more data or want to perform an administrative action, they can open that device\u2019s view in the Proget console directly from the asset in OXARI, without having to search for it again.<\/li>\n\n\n\n<li><strong>Greater control over the environment and data<\/strong> \u2013 Proget MDM and OXARI ITSM can also be deployed <span style=\"text-decoration: underline\"><a href=\"https:\/\/proget.pl\/en\/blog\/cloud-or-on-premise-which-is-best\/\" data-type=\"post\" data-id=\"1484\">on-premise<\/a><\/span>. This allows companies and institutions with the highest security requirements to retain control over their own IT environment and over where information is stored and processed.<\/li>\n\n\n\n<li><strong>Support for regulatory compliance<\/strong> \u2013 <span style=\"text-decoration: underline\"><a href=\"https:\/\/proget.pl\/en\/blog\/nis2-compliance\/\" data-type=\"post\" data-id=\"1650\">NIS2 directive<\/a><\/span> emphasizes up-to-date knowledge of all devices with access to company data and a prompt response to incidents. The integration can support organizations in these areas, although on its own it does not guarantee regulatory compliance; it remains one element of a broader system of processes and safeguards.<\/li>\n<\/ul>\n\n\n\n<h2 id=\"h-an-ecosystem-built-on-polish-technologies\" class=\"wp-block-heading has-base-black-color has-text-color has-link-color has-2-xl-font-size wp-elements-4\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:var(--wp--preset--spacing--xs);font-style:normal;font-weight:600\">An ecosystem built on Polish technologies<\/h2>\n\n\n\n<p class=\"has-lg-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--sm);margin-bottom:var(--wp--preset--spacing--sm)\">Companies that are changing their tools or are in the process of selecting them can <strong>build a consistent IT management environment<\/strong> from the outset, based on two systems developed in Poland, in Bielsko-Bia\u0142a. The integration with OXARI is part of Proget MDM\u2019s development strategy as a solution that is becoming a natural part of IT environments built on multiple interoperating tools. It also shows that integrated Polish software can be <strong>a viable alternative to global ecosystems.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-brand-fog-color has-alpha-channel-opacity has-brand-fog-background-color has-background is-style-default\" style=\"margin-top:var(--wp--preset--spacing--md);margin-bottom:0\" \/>\n\n\n\n<div class=\"wp-block-group has-base-white-background-color has-background is-nowrap is-layout-flex wp-container-core-group-is-layout-d62919ee wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--sm);margin-bottom:0;padding-top:0;padding-right:var(--wp--preset--spacing--sm);padding-bottom:0;padding-left:var(--wp--preset--spacing--sm)\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-37854165 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-constrained wp-container-core-column-is-layout-580435f2 wp-block-column-is-layout-constrained\" style=\"padding-right:0;flex-basis:48px\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/proget.pl\/app\/uploads\/2\/2025\/06\/Agnieszka-P-100.webp\" alt=\"\" class=\"wp-image-2976\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-constrained wp-container-core-column-is-layout-c67d1aaa wp-block-column-is-layout-constrained\" style=\"padding-left:0\">\n<p class=\"wp-block-paragraph\">Author: Agnieszka Pierlak<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0.7em;font-size:0.7em\">Marketing specialist with experience in the IT industry. Interested in issues related to cybersecurity and internal security. Privately, a lover of good literature, Asian cuisine and mountain hiking.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n        <\/div>\n      <\/article>\n      <aside class=\"mt-10 xl:mt-0\">\n        <div class=\"hidden xl:block xl:mb-10\">\n          <form role=\"search\" action=\"https:\/\/proget.pl\/en\/blog\/\" autocomplete=\"off\">\n  <div class=\"w-full inline-block relative \">\n    <input\n      class=\"peer w-full bg-transparent text-text-primary font-medium text-sm shadow-01 pr-3 pl-10 pt-xs border border-border-secondary rounded-lg transition-all hover:border-border-active hover:bg-surface-hover-01 focus:border-border-active focus:outline-0 focus:ring-0 disabled:bg-border-disabled disabled:text-text-disabled disabled:cursor-not-allowed disabled:border-border-disabled h-[50px]\"\n      placeholder=\" \"\n      type=\"text\"\n      name=\"s\"\n      value=\"\"\n      id=\"search\"\n    \/>\n    <label\n      class=\"flex w-full h-full select-none pointer-events-none absolute left-0 pr-3 pl-10 transition-all !overflow-visible truncate leading-tigh text-text-tertiary peer-placeholder-shown:text-text-tertiary peer-disabled:text-text-disabled peer-disabled:peer-placeholder-shown:text-text-disabled peer-placeholder-shown:text-sm text-xs peer-focus:text-xs top-[7px] peer-placeholder-shown:top-[15px] peer-focus:top-[7px]\"\n      for=\"search\"\n    >\n      Search\n    <\/label>\n    <button type=\"submit\" class=\"absolute left-0 top-[calc(50%-20px)] w-10 h-[40px] pl-1 flex items-center justify-center\">\n      <svg class=\"w-5 h-5 shrink-0 stroke-primary-500 pointer-events-none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 20 20\"><path stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" d=\"M9.063 15.625a6.562 6.562 0 1 0 0-13.125 6.562 6.562 0 0 0 0 13.125Zm4.64-1.922L17.5 17.5\"\/><\/svg>    <\/button>\n  <\/div>\n<\/form>\n        <\/div>\n                  <h2 class=\"text-text-secondary text-lg font-semibold mb-6\">More articles:<\/h2>\n          <div class=\"grid gap-6\">\n                          <a href=\"https:\/\/proget.pl\/en\/blog\/proget-infonet-projekt-technology-alliance\/\" class=\"flex items-center rounded-lg bg-[#F3F4FF] overflow-hidden hover:no-underline\">\n                                  <img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/proget.pl\/app\/uploads\/2\/2026\/10\/Okladka_wspolpraca_tech_Infonet_EN-150x150.webp\" class=\"h-[100px] w-[100px] object-cover shrink-0\" alt=\"Banner showing a laptop screen with the Infonet Projekt logo and the words \u201ctechnological collaboration\u201d\" \/>                                <div class=\"w-full p-3.5 pr-6 pl-8\">\n                  <h3 class=\"text-text-secondary block text-sm font-medium leading-[1.25]\">\n                    Two Polish software vendors, one ecosystem: Proget and Infonet Projekt form a technology alliance\n                  <\/h3>\n                <\/div>\n              <\/a>\n                          <a href=\"https:\/\/proget.pl\/en\/blog\/how-to-secure-a-work-phone\/\" class=\"flex items-center rounded-lg bg-[#F3F4FF] overflow-hidden hover:no-underline\">\n                                  <img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/proget.pl\/app\/uploads\/2\/2026\/09\/Okladka_2000x438px-2-150x150.webp\" class=\"h-[100px] w-[100px] object-cover shrink-0\" alt=\"securing work phone, mobile data protection\" \/>                                <div class=\"w-full p-3.5 pr-6 pl-8\">\n                  <h3 class=\"text-text-secondary block text-sm font-medium leading-[1.25]\">\n                    How to secure a work phone against data loss?\n                  <\/h3>\n                <\/div>\n              <\/a>\n                          <a href=\"https:\/\/proget.pl\/en\/blog\/vendor-lock-in-mdm\/\" class=\"flex items-center rounded-lg bg-[#F3F4FF] overflow-hidden hover:no-underline\">\n                                  <img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/proget.pl\/app\/uploads\/2\/2026\/09\/Okladka_2000x438px-1-150x150.webp\" class=\"h-[100px] w-[100px] object-cover shrink-0\" alt=\"a shield bearing the inscription \u2018MDM\u2019, encircled by a chain and a padlock\" \/>                                <div class=\"w-full p-3.5 pr-6 pl-8\">\n                  <h3 class=\"text-text-secondary block text-sm font-medium leading-[1.25]\">\n                    Vendor lock-in in MDM systems \u2013 what it is and how to avoid it?\n                  <\/h3>\n                <\/div>\n              <\/a>\n                          <a href=\"https:\/\/proget.pl\/en\/blog\/mobile-device-security-audit\/\" class=\"flex items-center rounded-lg bg-[#F3F4FF] overflow-hidden hover:no-underline\">\n                                  <img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/proget.pl\/app\/uploads\/2\/2026\/09\/Okladka_2000x438px-150x150.webp\" class=\"h-[100px] w-[100px] object-cover shrink-0\" alt=\"banner showing a mobile phone screen and an employeecarrying out an audit\" \/>                                <div class=\"w-full p-3.5 pr-6 pl-8\">\n                  <h3 class=\"text-text-secondary block text-sm font-medium leading-[1.25]\">\n                    How to prepare your organisation for a mobile device security audit?\n                  <\/h3>\n                <\/div>\n              <\/a>\n                          <a href=\"https:\/\/proget.pl\/en\/blog\/cloud-or-on-premise-which-is-best\/\" class=\"flex items-center rounded-lg bg-[#F3F4FF] overflow-hidden hover:no-underline\">\n                                  <img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/proget.pl\/app\/uploads\/2\/2024\/04\/10-150x150.webp\" class=\"h-[100px] w-[100px] object-cover shrink-0\" alt=\"banner with laptop and icons of on-premise and cloud versions of Proget\" \/>                                <div class=\"w-full p-3.5 pr-6 pl-8\">\n                  <h3 class=\"text-text-secondary block text-sm font-medium leading-[1.25]\">\n                    On-premise or cloud \u2013 which MDM deployment model should you choose for your company?\n                  <\/h3>\n                <\/div>\n              <\/a>\n                      <\/div>\n              <\/aside>\n    <\/main>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Corporate smartphones, tablets and rugged devices are an integral part of a company\u2019s IT infrastructure. In many organizations, however, information about them resides in the MDM system, while other assets, service requests and IT processes are handled in separate tools. Although each of these systems performs its role well, the lack of a connection between them creates a \u201cmobile blind spot\u201d, which can hinder a rapid response to security and hardware issues and force administrators to look for information across multiple sources. That is why a growing number of organizations recognize the need to monitor mobile devices on the same terms as other IT assets.<\/p>\n","protected":false},"author":3,"featured_media":3813,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[17],"tags":[],"class_list":["post-3816","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Proget MDM and OXARI ITSM integration: benefits for IT teams | Proget<\/title>\n<meta name=\"description\" content=\"How does the Proget MDM and OXARI ITSM integration work? 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