Remote support

Nowadays, more and more transportation and logistics companies are providing their services in a global market, leading to a significant dispersion of equipment fleets and their users at each stage of operations. In the event of problems with equipment or applications, a remote desktop makes it possible to provide immediate assistance to drivers on the road or warehouse employees.

Problems with employees’ business devices, for example, traveling insurance advisors or bank representatives, can negatively affect the smoothness and professionalism of the customer service process and, consequently, their trust in the institution. Remote desktop reduces the time needed to diagnose and repair failures. Rapid resolution of technical issues contributes to building a positive, trustworthy image of the financial institution and translates into increased customer satisfaction.

Malfunctioning mobile devices in chain stores and restaurants lead to frustrated employees and dissatisfied customers. As a result, it can take a toll on sales performance, for example, when a customer abandons a purchase over an inoperable self-service checkout. The ability to provide quick, remote support means that employees can focus on service instead of wasting time fixing the problem themselves. Customers who prefer self-service transactions can use dedicated, efficient devices.

In this industry, even short-term downtime can seriously affect the continuity of production processes, generate significant losses, and expose the company to various consequences of failing to fulfill orders on time, such as contractual penalties. Proget provides remote access to the device, which makes it possible to quickly restore the correct operation of the equipment. The administrator can also use the application to perform remote inspections and prevent potential malfunctions.

Breakdowns and malfunctions of the business equipment used by employees in this sector can mean loss of access to patients’ records, medication databases, and diagnostic programs. In some situations, errors can also cause a delay in providing medical care, such as postponing a scheduled appointment. With a remote desktop in Proget, device problems can be resolved quickly to support the vital work of medical personnel.

For mobile workers, mobile devices are integral work tools. Equipment failure involves the inconvenience of having to return to the office or send the device back for repair. Remote desktop allows the problem to be resolved from a distance, so users can effectively perform their tasks off-site. In turn, organizations avoid unnecessary expenses and disruptions in their staff’s work.

In the public sector, problems with an employee’s device or applications, and consequently with access to systems and data, can seriously affect the operation of critical institutions and government bodies. With the Proget solution, administrators can provide fully remote and immediate technical support to all users – especially employees in the field or during a crucial action, such as a search or rescue.